Service delivery policy
How and when our services reach you. We deliver digital services only.
Last updated 23 September 2026
Nothing is shipped
All Distil services are delivered digitally. We do not ship physical goods, so there are no shipping charges.
How each service is delivered
| Service | How you receive it | When |
|---|---|---|
| Market research reports | A board-ready deck, as PDF or PowerPoint, by email or private link | On the date in your proposal |
| Intelligence briefs | An email edition, readable on phone and desktop | Weekly on the agreed day, or daily if agreed |
| Election trackers | A live dashboard on a private link, plus alerts as agreed | Live from the start date in your order form, through the agreed term |
| Custom builds | Working software, source code and a deploy guide | At each milestone in your proposal |
Timelines
Your proposal sets the delivery dates. If something outside our control will delay delivery, such as a change in data access, we tell you as soon as we know and agree a new date with you.
Access and confirmation
A deliverable counts as delivered when we send it to the agreed email address or make it available on the agreed private link. Private links are not indexed by search engines. Please keep them within your organisation and your advisers.
Problems with delivery
If you cannot open or access a deliverable, email abhishek@distil.one and we will fix it or resend it the same business day where we can.