Terms of service

1. Who these terms are between

These terms are between you and Inseva Digital Labs LLP, trading as Distil, registered in India (LLPIN ACH-0988). "You" means the business or organisation that uses the website or buys our services, and the person acting for it.

Our services are offered only to businesses and organisations. By buying them, you confirm that you are not acting as a consumer.

2. Which document wins

If documents conflict, this order applies: first a signed master agreement, if there is one; then the signed proposal or order form; then these terms.

3. Using the website

The website is for information. It is not advice. You may not use it to break the law, attack or overload it, or copy it in bulk by automated means. We may change or withdraw any part of it.

4. Our services

We provide election intelligence trackers, intelligence briefs, market research reports and custom software, as set out in your proposal or order form. Sample editions and sample dashboards show the kind of work we do. They are not a commitment to specific findings.

5. Fees and payment

• Fees are in US dollars unless your proposal says otherwise.
• Fees exclude taxes. Where GST or another tax applies, we add it to the invoice.
• Invoices are payable within 15 days unless your proposal sets different terms. Bank and transfer charges are paid by the sender.
• Subscriptions are invoiced in advance for each billing period.
• If an invoice is more than 30 days overdue, we may pause delivery after giving you written notice.

Refunds and cancellations are covered by our refund and cancellation policy, which forms part of these terms.

6. Your responsibilities

• Give us accurate information and timely feedback.
• Use our deliverables lawfully and in line with our acceptable use policy.
• Comply with the election, campaign finance, advertising and data protection laws that apply to you.
• Keep private links and log-ins within your organisation and your advisers.

7. What our intelligence is and isn't

Our work is built on public news, broadcast and social data from licensed providers. We label figures as measured, assessed or a data gap, and we state confidence levels. Public data never covers everything: private messaging, closed groups and some platforms are not visible. Our deliverables support your decisions; they do not guarantee outcomes, and they are not legal, financial, investment or electoral advice.

8. Intellectual property

• We keep ownership of our methods, software, templates, queries and know-how.
• Once paid for, you may use deliverables within your organisation and share them with your advisers. You may quote them publicly with attribution to Distil.
• You may not resell deliverables or redistribute the underlying licensed data.
• Content made by third parties, such as articles and posts, stays owned by its creators.
• For custom applications, you own the code we write for you once the project is paid in full, unless your proposal says otherwise.

9. Confidentiality and exclusivity

Each of us will keep the other's confidential information private and use it only for the engagement. This does not cover information that is public or that the other party already had. Where your proposal grants category exclusivity, we will not provide the same service to a direct competitor in the defined set for the agreed term.

10. Personal data

Each of us will comply with the data protection laws that apply to it. Where we process personal data on your behalf, we will sign a data processing agreement on request. Our privacy policy explains how we handle personal data as a controller.

11. Liability

Our total liability arising from an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim. Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data. Nothing in these terms limits liability that the law does not allow to be limited, such as liability for fraud.

12. Ending an engagement

Either of us may end an engagement by written notice if the other commits a material breach and does not fix it within 30 days of being told. On ending, you pay for services delivered up to that date, and each of us returns or deletes the other's confidential information, except where the law requires us to keep it.

13. Events outside our control

Neither of us is responsible for delay or failure caused by events outside reasonable control, including changes in data provider or platform access. We will tell you promptly and work to limit the effect.

14. Law and disputes

These terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction, unless your signed agreement says otherwise. We will always try to settle a dispute by talking first.

15. Changes

We may update these terms. The version that applies to an engagement is the one in force when you signed its proposal or order form.

Questions: abhishek@distil.one.