Refunds and cancellation

Market research reports

• Reports are billed 50% when you sign and 50% on delivery, unless your proposal says otherwise.
• If you cancel before research starts, we refund the first payment in full.
• If you cancel after research starts, the first payment is not refundable, and we send you the work completed to that point.

Intelligence briefs

• Briefs are annual subscriptions, billed in advance as your order form sets out.
• Fees for the committed term are not refundable, except where we cancel or fail to deliver.
• To stop the subscription renewing, tell us in writing at least 30 days before the renewal date.

Election trackers

• Trackers are billed monthly in advance, for the minimum term in your order form, usually through election day.
• After the minimum term, you can cancel with 30 days' written notice.
• A month that has started is not refundable.

Custom builds

• Builds are billed by milestone.
• Paid milestones that have been delivered are not refundable.
• If you cancel between milestones, you pay for the work done since the last milestone, and we hand over what exists.

If we get something wrong

Tell us within 14 days of delivery if a deliverable contains a factual error or misses the agreed scope. We will correct and reissue it at no charge. If we cannot deliver what we agreed, we refund the prepaid fees for the part not delivered.

How to ask for a refund or cancel

Email abhishek@distil.one from the address on your account, with your order details. We confirm within 5 business days. Approved refunds are paid to the original payment method within 14 business days. Bank charges and currency conversion differences are not refunded.